Enable Session Recording

Published July 9th, 2025 by Nicholle Axser-Keo

For certain troubleshooting scenarios, the dealer success team may request you capture and share your browser logs. Enabling device logs allows our engineering team to view the specific steps you took leading up to the issue. This helps them better understand the problem and work toward a resolution more efficiently.  Steps for the Mobile App Click

Verified Caller ID Setup Without Hosted SMS

Published November 24th, 2025 by Nicholle Axser-Keo

Overview Verified Caller ID ensures that outbound calls from ExpertConnect display the correct dealership phone number. While most dealers complete Hosted SMS and Verified Caller ID together, this guide explains how to complete only the Verified Caller ID process. Prework Before starting: Complete the Hosted SMS & Verified Caller ID form in HubS