Using @ Mentions in Ticket Conversations

Published February 23rd, 2026 by Cameron Willemsen

⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. Overview @Mentions make it easier for Advisors to notify and engage the right people within a ticket conversation. With this enhancement, both Internal and External Advisors can quickly bring someone into t

Call Recording: Pause & Resume Controls

Published February 23rd, 2026 by Cameron Willemsen

⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. Overview The Pause & Resume feature allows Advisors to temporarily stop and restart call recording during an active call. This option is available only when call recording is enabled at the company leve