US English (US)
FR French
DE German
ES Spanish
IT Italian
PL Polish
BR Portuguese (Brazil)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Submit a Diagnostic Report
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
PL Polish
BR Portuguese (Brazil)
Cheri

Cheri Klussendorf

klussendorfcheril@johndeere.com

0

Article
Last Month

Cheri articles

All Categories
  • All Categories
  • Getting Started for Advisors
  • Getting Started for Managers
  • Ticket Functionality
  • Manage Your Organization
  • VoiceHub Management
  • Support Your Customers
  • Troubleshooting
  • Integrations
  • Help for Advisors
  • FAQ's
  • Setting up Teams

ExpertConnect Mobile Payments for Accounting

Published September 27th, 2022 by Cheri Klussendorf

  Payments are currently only offered to companies registered for business in the USA.     This Help File was created specifically for Accounting/Finance Team Members within a dealership to support their colleagues who have elected to utilize the Mobile Payments Feature within ExpertConnect.  The 5 big benefits of text to pay for your dealership   A

8414 Views 3 min

Mobile Payments Setup

Published September 27th, 2022 by Cheri Klussendorf

  Payments are currently only offered to companies registered for business in the USA.     Set up Payments for your dealership:   To connect your account to your dealership banking, you should work with your accounting department and ExpertConnect Admin to create a stripe account.  We suggest sending an email to your accounting department to inform

11659 Views 2 min

Requesting Mobile Payments from Customers

Published September 27th, 2022 by Cheri Klussendorf

  Payments are currently only offered to companies registered for business in the USA.     The Payments feature provides a way for dealers to collect a payment from their customers within an approval request inside customer support tickets in ExpertConnect.     This feature is only available for advisors on the web dashboard.     Create a Request  

5004 Views 1 min

Sending Automated Work Order Status Messages

Published October 4th, 2024 by Cheri Klussendorf

Please note that this is available for R4 dealers using Equip/Service Delivery as a business and work order system.  To request access to the Automated Work Order Status Messages feature, please create a ticket with the ExpertConnect Support Team.     Keep your customers informed and reduce the number of calls and inquiries you receive about status

423 Views 2 min
Load More
Feedback

United States
  • Terms and Conditions

Content is protected by copyright. Copying, modifying, or reposting content is prohibited. Copyright © 2023 Deere & Company. All Rights Reserved


Knowledge Base Software powered by Helpjuice

Expand