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Cheri Klussendorf
klussendorfcheril@johndeere.com
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How to Create a Free Client Account in ExpertConnect
Published January 30th, 2026 by Cheri Klussendorf
This guide walks you through creating your free client account in ExpertConnect. 1. Access the ExpertConnect Login Page Use the provided login link to open the ExpertConnect login page . 2. Log In with Your John Deere ID Enter your username (RACF-ID or John Deere username). Enter your password. If you do not have a RACF-ID or John Deere username,
Requesting Mobile Payments from Customers
Published September 27th, 2022 by Cheri Klussendorf
Payments are currently only offered to companies registered for business in the United States and Canada. The Payments feature provides a way for dealers to collect a payment from their customers within an approval request inside customer support tickets in ExpertConnect. This feature is only available for advisors on the web dashboard.
Required John Deere Login
Published May 14th, 2025 by Cheri Klussendorf
ExpertConnect now requires all users to link their John Deere credentials to provide a more seamless and integrated experience with John Deere digital tools. Are you getting this pop up? Click Go to User Profile Click Add Account under the Connect your John Deere Login Enter your username (RACF-ID or John Deere username). Enter your password.
Troubleshooting Microsoft 365 Email Set-up
Published May 12th, 2025 by Cheri Klussendorf
Follow these steps to diagnose problems with adding a 365 EmailHub address to a team, and with 365 EmailHubs not receiving or sending mail. These steps require Azure MS Entra global administrator permissions, to view full diagnostic logs and settings. Enterprise application added correctly Go to the Azure Portal ( https://portal.azure.com ) Micros
Sending Automated Work Order Status Messages
Published October 4th, 2024 by Cheri Klussendorf
Please note that this is available for R4 dealers using Equip/Service Delivery as a business and work order system. To request access to the Automated Work Order Status Messages feature, please create a ticket with the ExpertConnect Support Team. Keep your customers informed and reduce the number of calls and inquiries you receive about status
JD Expert Services/App Integration
Published September 9th, 2025 by Cheri Klussendorf
This guide walks John Deere dealerships through the process of integrating ExpertConnect™ with John Deere Expert Services. The integration streamlines service estimate communications, customer approvals, and workflow management, leveraging both platforms for a seamless experience. Step 1: Finalize Service Estimate in Expert Services The technician c
Generate QR Codes in ExpertConnect
Published December 11th, 2025 by Cheri Klussendorf
QR codes make it simple for customers to connect with your team - whether they're sitting in a machine cab or browsing dealership signage. ExpertConnect automatically generates two customizable QR codes for all teams with a phone number in your account. What Each QR Code Does Save Contact Info: When scanned, this QR code saves the team’s contact in
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