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Cheri Klussendorf
klussendorfcheril@johndeere.com
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Troubleshooting Microsoft 365 Email Set-up
Published May 12th, 2025 by Cheri Klussendorf
Follow these steps to diagnose problems with adding a 365 EmailHub address to a team, and with 365 EmailHubs not receiving or sending mail. These steps require Azure MS Entra global administrator permissions, to view full diagnostic logs and settings. Enterprise application added correctly Go to the Azure Portal ( https://portal.azure.com ) Micros
JD Expert Services/App Integration
Published September 9th, 2025 by Cheri Klussendorf
This guide walks John Deere dealerships through the process of integrating ExpertConnect™ with John Deere Expert Services. The integration streamlines service estimate communications, customer approvals, and workflow management, leveraging both platforms for a seamless experience. Step 1: Finalize Service Estimate in Expert Services The technician c
ExpertConnect Mobile Payments for Accounting
Published September 27th, 2022 by Cheri Klussendorf
Payments are currently only offered to companies registered for business in the USA. This Help File was created specifically for Accounting/Finance Team Members within a dealership to support their colleagues who have elected to utilize the Mobile Payments Feature within ExpertConnect. The 5 big benefits of text to pay for your dealership A
Mobile Payments Setup
Published September 27th, 2022 by Cheri Klussendorf
Payments are currently only offered to companies registered for business in the USA. Set up Payments for your dealership: To connect your account to your dealership banking, you should work with your accounting department and ExpertConnect Admin to create a stripe account. We suggest sending an email to your accounting department to inform
Requesting Mobile Payments from Customers
Published September 27th, 2022 by Cheri Klussendorf
Payments are currently only offered to companies registered for business in the USA. The Payments feature provides a way for dealers to collect a payment from their customers within an approval request inside customer support tickets in ExpertConnect. This feature is only available for advisors on the web dashboard. Create a Request
Required John Deere Login
Published May 14th, 2025 by Cheri Klussendorf
ExpertConnect now requires all users to login using John Deere credentials to provide a more seamless and integrated experience with John Deere digital tools. Are you getting this pop up? Click Go to User Profile Click Add Account under the Connect your John Deere Login OR Click Reconnect to update your John Deere Credentials. Login using
Sending Automated Work Order Status Messages
Published October 4th, 2024 by Cheri Klussendorf
Please note that this is available for R4 dealers using Equip/Service Delivery as a business and work order system. To request access to the Automated Work Order Status Messages feature, please create a ticket with the ExpertConnect Support Team. Keep your customers informed and reduce the number of calls and inquiries you receive about status
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