ExpertConnect Knowledge Base

Josie Bowman

bowmanjosie@johndeere.com

Article
Last Month

Josie articles

All Categories

All Categories
Getting Started for Advisors
Getting Started for Managers
Ticket Functionality
Contact Management
Insights
Manage Team Settings
Manage Company Settings
Admin Page Settings
Integrations
Mobile App Functionality
Best Practices
Troubleshooting
FAQ's

IT Guidelines for Voice Calling

Published July 16th, 2025 by Josie Bowman

This article outlines the technical, environmental, and infrastructural factors that influence the handling and quality of ExpertConnect VoiceHub calls between customers (via PSTN) and advisor (via web dashboard and mobile apps - iOS & Android). It provides actionable recommendations for IT groups to ensure a reliable and high-quality calling ex

WhatsApp Business Application Process

Published September 30th, 2022 by Josie Bowman

Dealerships have the ability to enable WhatsApp for any teams using ExpertConnect. This integration allows those teams to send and receive WhatsApp messages using their ExpertConnect team phone numbers. In order to enable WhatsApp for your dealership's ExpertConnect account, there is an approval process that must be completed. If your dealership w

Introducing Subteams

Published May 14th, 2024 by Josie Bowman

We are excited to introduce new functionality in ExpertConnect that enables dealers to create teams without phone numbers, or subteams. This capability was designed as part of the Centralized & Connected Support Strategy to enable dealerships to maximize their utilization of ExpertConnect through a customer contact center. How Subteams Can He

Bring Your Own Number for WhatsApp

Published June 30th, 2023 by Josie Bowman

Dealerships have the ability to bring an existing phone number from their legacy provider to be utilized as a team number in ExpertConnect. This is different from porting in the fact that the number will stay owned by your legacy carrier. This process simply gives ExpertConnect permission to use the phone number for the team's WhatsApp profile. This

Contact Us