When using VoiceHub, its important that you have a good quality internet connection on your device. If you don't, you may experience a less than ideal call with your customers. Many factors can attribute to this, but we recommend that if you are having troubles, you should run our Diagnostic tool

In these results, you want to see the following:

       Packet Loss < 5%

       Jitter <= 5ms

       Round Trip Time (RTT) <1,000ms

These aren't exact numbers and one could factor could impact others, but if you consistently see these numbers, there may be a connectivity issue between your device and the cloud services for ExpertConnect.