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Meghan Fisher
fishermeghan@johndeere.com
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Last Month
Requesting Removal of Phone Number Spam Label
Published May 15th, 2024 by Meghan Fisher
Registering your team phone number with Hiya will take steps toward decreasing the chances of the phone number being marked as SPAM. By registering your phone number with Hiya, major phone carriers will need to accept the information provided. ExpertConnect does not have control of when the form is accepted nor will our team be notified if/when the
Global Ticket Search
Published May 16th, 2024 by Meghan Fisher
With the new global search feature in ExpertConnect, users can find relevant information, previous solutions, and insights faster and more efficiently than before. Quickly find and sort through ticket details and activity through the search bar. Follow the steps below on how to use this feature. Ticket Search is currently only available for the fol
Browser and Computer Settings
Published October 17th, 2023 by Meghan Fisher
To ensure your computer is setup properly to make phone calls or be notified of new messages, please follow the directions below. Enable Browser Settings Steps to setup Microsoft Edge (Recommended browser) To open the browser settings, click on the three dots on the top right of the page. On the left side panel, select Cookies and site permission
Troubleshoot Finding JD Link Customer Organization in ExpertConnect
Published October 5th, 2023 by Meghan Fisher
In order for a dealership to have access to pull a customer's JD Link information into a ticket. The customer must grant access in Operations Center to share data with Connected Software Companies like ExpertConnect. The customer can follow the steps below on how permission is granted. In Operations Center, click on setup. In the dropdown click
Web Directory
Published October 2nd, 2024 by Meghan Fisher
Just like our mobile app directory functionality, the web directory allows users to to add or remove public team contacts from their personalized view. Follow the steps below to learn more about how to navigate the web directory. Only public teams will show in the directory. Please view this help article to understand team visibility settings.
Reaching a Parts PSS Team
Published June 6th, 2024 by Meghan Fisher
In order to find a team on the web dashboard, you must complete one of these two options to begin ticket history and search from the web dashboard. Text the Parts PSS team number(s) listed below from your phone number associated with your ExpertConnect account and give them the following information: Name, Email, Dealership Name and Location and XI
How to Register Your Business Phone Number(s)
Published May 15th, 2024 by Meghan Fisher
Registering your team phone number with Hiya will take steps toward ensuring Caller ID appears for the phone number. By registering your phone number with Hiya, major phone carriers will need to accept the information provided. ExpertConnect does not have control of when the form is accepted nor will our team be notified if/when the carriers accept
Update Advisor Information
Published July 31st, 2024 by Meghan Fisher
This feature is designed to streamline updating advisor information such as phone numbers, email addresses, ability to add/remove advisors to/from a team and a quick look at what ring schedules advisors are on! Follow the steps below on how to utilize this feature. Click on the Manage page and select the Advisor tab. Select the advisor or manger y
Customer Ticket History Access Level
Published May 17th, 2024 by Meghan Fisher
Admins can select what kind of permission level advisors have to view ticket history of customers. To select the permission level, follow the steps below: Click the Admin tab Under Company Profile scroll down to Customer History Access Click on the drop and and select the Company's permission level Full Access: Advisors can access tickets assigned
Ticket Priority
Published June 12th, 2023 by Meghan Fisher
Team members can now assign tickets a priority level of low, medium, high and critical to help better organize and give visibility of what ticket need immediate attention. How to Change Ticket Priority By default, tickets are set to medium priority. To easily change the priority level, click on the pencil icon. Once the priority is selected it will
iOS Beta App Features Available
Published September 19th, 2024 by Meghan Fisher
This document outlines the features currently available in the iOS beta app, as well as those that are still under development and not yet released. Once all features have been released the beta app will be released to production. If you have any feedback regarding the beta app, please do not hesitate to reach out to the ExpertConnect Support Team.
JDLink Integration
Published June 27th, 2024 by Meghan Fisher
Once an advisor's account is connected to a dealership's Operation Center in ExpertConnect, they will have the ability to search for equipment information inside of an ExpertConnect ticket on the web dashboard and the mobile app. ie. serial number, machine hours and DTC codes. If the JDLink button is not visible in your ExpertConnect tickets, please
ExpertConnect Provided EmailHub Set-up
Published August 28th, 2023 by Meghan Fisher
Use an email address provided by ExpertConnect EmailHub allows advisors to communicate with customers via email without leaving ExpertConnect. When customers send messages to a team inbox, EmailHub automatically turns those emails into tickets so you can quickly track and resolve issues. Using an email address provided by ExpertConnect provides an e
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