ExpertConnect and Service Center Integration
Learn how to seamlessly integrate ExpertConnect with your service center for improved efficiency and customer satisfaction.
Written by Marcelle Bridi
Updated at July 16th, 2025
Audience: Admins & Primary Users
Status: ✅ Enabled by default
Recommendation: We recommend leaving this integration enabled.
🔍 What This Integration Does
This integration enables ExpertConnect tickets to be shown directly in Service Center. It bridges the gap between customer-facing interactions and backend service workflows, allowing for a more seamless support experience.
When enabled:
- Tickets created in ExpertConnect are visible and actionable in Service Center.
- Technical Communicators and Machine Monitoring Specialists can access ticket details without switching platforms.
- PINs in ExpertConnect link directly to machine data in Service Center.
🌟 Why It Matters
Keeping this integration enabled ensures:
- 🔄 Streamlined workflows between support and service teams.
- 🧭 Faster resolution by reducing context switching.
- 📈 Improved visibility into customer issues and machine diagnostics.
- 🤝 Better collaboration across roles and departments.
⚙️ Default Setting
This integration is enabled by default for all accounts with access to both ExpertConnect and Service Center.
You can find this setting under:
ADMIN > Integrations > Consent Based
We strongly recommend keeping this integration enabled to maintain full visibility and efficiency across support operations.