Hosted SMS and Verified Caller ID
Written by Meghan Fisher
Updated at May 14th, 2025
Table of Contents
We know that dealerships oftentimes have existing customer-facing phone numbers that they want to use in ExpertConnect. This article will explain the benefits of Hosted SMS and Verified Caller ID and why this might be a good option for your Dealership.
Hosted SMS allows a dealership to mask an ExpertConnect team phone number with an existing legacy phone number. Any texts to the legacy phone number will automatically forward into ExpertConnect.
Verified Caller ID allows ExpertConnect to use a dealership's existing phone number (with another carrier) for outbound caller ID with a team in ExpertConnect. This process should be combined with either Hosted SMS or WhatsApp BYON for messaging
Meeting Requirements:
- An authorized user who is permitted to sign the electronic Letter of Authorization form.
- An employee who is available to answer a call and enter the OTP verification code.
We cannot ensure that your phone number is able to be hosted until we check with our carrier. Please fill out this Hosted SMS Form with ExpertConnect to request if a number can be hosted.
| Hosted SMS Benefits | Verified Caller ID Benefits |
| Process takes roughly one day to completed depending on how many numbers are needing to be setup. | Outbound calls will show store phone number. |
| No change to the customer experience. | Maintain ownership of phone numbers and control call forwarding. |
| Great for dealers who need to keep a team outside of ExpertConnect. | No change to the customer experience. |
| ExpertConnect team phone number is masked by hosted number. | Current phone system is maintained for those who need to make call outside of ExpertConnect. |
| Texts to the legacy phone number will automatically forward into ExpertConnect. | Great for dealers who need to keep a team outside of ExpertConnect. |
| Texting is enabled for landline numbers. |
If you are interested in this process, please fill out this form.