Table of Contents
This document outlines the features currently available in the iOS beta app, as well as those that are still under development and not yet released. Once all features have been released the beta app will be released to production.
If you have any feedback regarding the beta app, please do not hesitate to reach out to the ExpertConnect Support Team.
The new app icon will now look like this:
Once the beta app has been downloaded, you will need to delete the legacy app to avoid having duplicate phone calls and notifications.
Features available:
- User Profile
- My Tickets, Team Tickets, Watch Tickets and All Tickets Page
- Inbound & outbound phone calls, SMS & WhatsApp
- Ticket Activity and Detail Page
- Attachments inside ticket
- Reassign Ticket Action
- Contacts Page
- Push Notifications
Features coming soon:
- Manage Page
- Video Calling
- Ticket Actions
- CCMS Case
- Merge Ticket
- Share Ticket
- Watch
- Tags
- JD Link
- Remote Display Access
- Customer History
- Time Tracking