For certain troubleshooting scenarios, the customer success team may request you capture and share your browser logs.

Steps to capture browser logs

1. Visit the website where you are experiencing the error.
2. In the top-right corner of the browser, click the three-dot ellipsis menu (⋮).
3. Select More Tools > Developer Tools. The Developer Tools window will open as a docked panel on the side or bottom of your browser. 

4. Click the gear icon on the top right.
5. Scroll down to Console and click the check box to enable timestamps.

6. Click out of settings and click the Network tab.
7. Click Preserve log.
8. You will see a red recording circle in the top-left corner of the panel. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.
9. Refresh the page and reproduce the issue while the logs are recording.
10. After you successfully reproduced the issue, right click on any row of the activity row and click Save all as HAR with Content.
11. Save the HAR file to your device.
12. Click into the Console tab.
13. Right-click anywhere in the console and select "Save as...".
14. Name the log file console-log.txt.
15. Attach the file and send to expertconnect@johndeere.com.