iOS Beta App Features Available
Written by Meghan Fisher
Updated at November 22nd, 2024
Table of Contents
This document outlines the features currently available in the iOS beta app, as well as those that are still under development and not yet released. Once all features have been released the beta app will be released to production.
If you have any feedback regarding the beta app, please do not hesitate to reach out to the ExpertConnect Support Team.
The new app icon will now look like this:
Once the beta app has been downloaded, you will need to delete the legacy app to avoid having duplicate phone calls and notifications.
Features available:
- User Profile
- My Tickets, Team Tickets, Watch Tickets and All Tickets Page
- Inbound & outbound phone calls, SMS & WhatsApp
- Ticket Activity and Detail Page
- Attachments inside ticket
- Contacts Page
- Push Notifications
- Ticket Actions:
- Reassign Ticket
- Share Ticket
- Customer History
- Watch Ticket
- Re-open Ticket
- Merge Ticket
- Ticket tags
Features coming soon:
- Manage Page
- Video Calling
- Ticket Actions:
- CCMS Case
- JD Link
- Remote Display Access
- Time Tracking
- iPad functionality