Create a Custom Recording
Table of Contents
Managers can record custom recordings in ExpertConnect for phone support scenarios specific to your dealership. These recordings can be selected when managing ring schedules for both greetings & voicemail messages.
Create Custom Recordings
- Navigate to the Manage tab.
- Find the team that you would like to update and click into VoiceHub Settings.
- Select Custom Recordings from the drop down.
- Record a default voicemail for your dealership. This is the recording that will play for the selected teams for calls when a ring schedule is not enabled. This recording as a New Custom Recording in other teams, but their default Voicemail must be updated in each individual team setting.
- To create new custom recordings, there will be an option to add new. Name your recording appropriately and then click the green microphone button. We suggest having a welcome recording and voicemail recording for your business hours, after-hours, weekend, and holiday schedules.
- Save your recording once you've reviewed.
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Add to a Ring Schedule
Once custom recordings are created, you can select a custom recording when creating or managing a ring schedule. Recordings are saved and access to all teams in a dealership's account.
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