Managers can record custom recordings in ExpertConnect for phone support scenarios specific to your dealership. These recordings can be selected when managing ring schedules for both greetings & voicemail messages.

Create Custom Recordings

1. Navigate to the Manage tab.
2. Find the team that you would like to update and click into VoiceHub Settings.
3. Select Custom Recordings from the drop down.
4. Managers can either upload or record a default voicemail for their dealership. This is the recording that will play for the selected teams for calls when a ring schedule is not enabled. This recording as a New Custom Recording in other teams, but their default Voicemail must be updated in each individual team setting.
5. To create a new recording, name your recording appropriately and follow the steps below: 
   1. To record a new recording, click the green microphone button. We suggest having a welcome recording and voicemail recording for your business hours, after-hours, weekend, and holiday schedules.
   2.  To upload a custom recording, click the upload button and select the recording from your computer to upload to ExpertConnect. 
6. Save your recording once you've reviewed.

Add to a Ring Schedule

Once custom recordings are created, you can select a custom recording when creating or managing a ring schedule. Recordings are saved and access to all teams in a dealership's account.

Note:

If you try to delete a custom recording that is used on one or more ring schedules, an error message will appear with the name of the ring schedule, and the action will be blocked.