Requesting Removal of Phone Number Spam Label
Written by Meghan Fisher
Updated at May 15th, 2024
Table of Contents
Registering your team phone number with Hiya will take steps toward decreasing the chances of the phone number being marked as SPAM.
By registering your phone number with Hiya, major phone carriers will need to accept the information provided. ExpertConnect does not have control of when the form is accepted nor will our team be notified if/when the carriers accept the information provided to them.
Requesting Removal of Phone Number Spam Label
If you have registered the team phone number(s) with Hiya and they are being marked as SPAM, follow the directions below. Open this link to begin the process.
1. Click on There is a problem with the information shown for a phone number
2. Enter in your email address and provide a description.
3. Select Business in the drop down that says "Does the number belong to a business or person?"
4. Select I have already registered and still have a problem with my identity or spam labeling.
5. Select Remove in the drop down that says "Would you like for us to change or remove your information?"
6. Check "I believe my number is wrongly flagged as spam." in the check box
7. In the next 4 fields do the following:
- Enter in the phone number(s) being affected
- Please read the information text below the box for more information
- Enter in the Country Code
- Enter in the Business Name and Website
- Optional - Enter your name and title
8. Select No in the drop down that says "Are you contacting Hiya on BEHALF of another business."
9. Select your company's Average Monthly Call Volume
10. Check “I accept the Terms and Conditions for Registration” in the checkbox
