If your team decides to stop using ExpertConnect, you have the option to take your public VoiceHub number(s) with you. Below are the steps to port a phone number from ExpertConnect to the carrier of your choice. This process usually takes between 7-14 business days depending on your carrier.

1. Submit a port-out request to ExpertConnect

To transfer your number to a new carrier, start by submitting a VoiceHub Port-out Request.

2. Contact your new carrier

Contact your new carrier (Verizon, AT&T, Microsoft Teams, Google Workspace, etc.) and let them know you’d like to port a number to them.

3. Complete a Letter of Authorization (LOA) with your new carrier

Most carriers require you to complete a Letter of Authorization to complete the port request. This form is provided by your new carrier and typically asks for the following information:

• Business name and address
• Authorized contact
• Account ID – Provided by ExpertConnect
• Service address – Provided by ExpertConnect
• PIN Number (Optional)
• Billing Telephone Number (BTN) – This can be any number you’re porting away from VoiceHub. If you’re only porting one number, use that number.
• If the carrier requires a billing document or proof of ownership, ExpertConnect will provide this.

4. Select a date to transfer your number

Your new carrier may allow you to choose the date on which you’d like your number to be ported to their system. Once the port is complete, your number will no longer be connected to VoiceHub. Be sure to notify and inform your team and customers about your new support process.