By default, after every successful VoiceHub, your customer will receive an SMS text message with a link to provide feedback on their support. This feedback includes marking the issue as resolved & rating their service from 1-5 stars.

If your customer leaves feedback on the ticket, the assigned advisor will be notified and the rating will display on the ticket.

To manage feedback settings (manager-level specific)

1. Click the Manage tab and select team you'd like to update.
2.   Select Chat and then Automated Chat Responses. 
3.  Click on “After Successful Phone Call With Ticket.” 
4. Use the Feedback Link Settings checkbox to select the team's settings.
   

Types of feedback settings

• Capture Advisor Rating - Customers will receive an SMS text message after every phone call asking them to rate their advisor.
• Ask Customer if Issue was Resolved - Customers will receive an SMS text message after every phone call asking them if their issue was resolved.