As an advisor in ExpertConnect, you will be placed on one or more teams in your dealership's account. This allows you to collaborate with other members of that team and have visibility to all the team's tickets. Every team in your dealership's account will have its own VoiceHub phone number that can be shared with customers to create support tickets.

If you are on multiple teams in your account, you will be asked to select a default team in your User Profile. Your default team is the team we will associate a ticket with if you don't specify the team during ticket creation.

You can collaborate with other teams by creating a ticket with them or re-assigning a customer's ticket.

• To create a ticket with another team to ask for support (not associated with a specific customer), navigate to the Contacts tab of the mobile app and click on Teams. You will see all the teams for your company and can create a ticket with another team to ask for support. 
• To re-assign a customer's ticket to a different team, you must first have an open ticket with the customer. Inside of the ticket, you can click Re-assign and select a different advisor or team to re-assign the ticket to. That individual or team will be notified that you have re-assigned a ticket and can take action on the ticket.