How to Create a Ticket with a Team on ExpertConnect
Written by Marcelle Bridi
Updated at March 17th, 2026
Table of Contents
Overview
Important: When you open a ticket with another dealer or dealer team, the ticket will be created with you as the customer, not as the advisor on that ticket.
Prerequisite: Add the Team to Your Contact List
Steps
Creating a Ticket with the Team
What Happens If the Team Is Hidden?
How to Resolve This
Need Help?
Summary
Overview
This article explains how to create a ticket with a Team on ExpertConnect. Before you can submit a ticket to a team, the team must first be added to your Contact List.
Important: When you open a ticket with another dealer or dealer team, the ticket will be created with you as the customer, not as the advisor on that ticket.
Prerequisite: Add the Team to Your Contact List
To create a ticket with a team, you must first add that team as a contact.
Steps
- In ExpertConnect, go to contacts > teams.
- Use the search bar to find the team you want to contact.
- Click the plus (+) icon next to the team name to add it to your contact list.
Note: Only public teams will appear in the search results.
Creating a Ticket with the Team
Once the team has been added to your contact list, you can select that team when creating a new ticket in ExpertConnect and proceed with submitting your request as usual.
What Happens If the Team Is Hidden?
If you try to contact a hidden team, the team will not be available to add, and an error message will appear.
How to Resolve This
- Hidden teams must add you as a contact from their side.
- You will need to contact the company or team owner and request access so communication can be enabled.
Need Help?
If you are experiencing issues contacting John Deere teams or are unable to create a ticket with a team, please contact the ExpertConnect Support Center for assistance.
Summary
- Teams must be added to your contact list before you can create a ticket.
- Only public teams are searchable and can be added directly.
- Hidden teams require the team owner or company to grant access.
- Contact the Support Center if you need additional help.