Mobile App Permissions
Written by TJ Salyars
Updated at February 9th, 2026
If you are experiencing issues with the ExpertConnect app (crashing, video not showing, no notifications) it is most likely due to not accepting the necessary app permissions (access to the camera, microphone, notifications, etc.).
The easiest way to resolve this issue is to delete the ExpertConnect app from your phone, power cycle your phone off and back on, and reinstall John Deere ExpertConnect from the app store. Once logged in again, you will be asked to enable any essential permissions that you have not already allowed.
How to update your mobile app permissions IOS:
You will be prompted to select your mobile app permissions when you download the app. If you need to make any changes to your permissions, follow the steps below.
- Open your phone settings
- Click on Apps > ExpertConnect
- Update the following permissions: Photos, Speech Recognition, Microphone, Camera, Notifications, turn to on.
How to update permissions on Android:
- Open Settings
- Tap Apps
- Select ExpertConnect
- Tap Permissions
- Allow all required permissions
Why does ExpertConnect require these permissions?
ExpertConnect relies on certain device permissions to ensure calls, messages, and notifications function correctly. If these permissions are disabled, some features may not work as expected.
- Microphone - Required for voice calls and audio during video sessions
- Camera - Required for video calls and sharing images of live video
- Notifications - Ensures you receive alerts for incoming calls, messages, and ticket updates
- Speech Recognition - Supports voice-to-text and call functionality on supported devices
Signs your app permissions may be disabled
- Incoming calls not ringing
- No push notifications for new tickets or messages
- One-way or no audio during calls
- Video not displaying during a video session
- Inability to upload photos or videos
- The app closing unexpectedly during calls