Mobile App Permissions
Written by TJ Salyars
Updated at October 25th, 2022
Table of Contents
If you are experiencing issues with the ExpertConnect app (crashing, video not showing, no notifications) it is most likely due to not accepting the necessary app permissions (access to the camera, microphone, notifications, etc.).
The easiest way to resolve this issue is to delete the ExpertConnect app from your phone, power cycle your phone off and back on, and reinstall John Deere ExpertConnect from the app store. Once logged in again, you will be asked to enable any essential permissions that you have not already allowed.
How to update your mobile app permissions:
- Log in to the mobile app and select your profile settings in the top left corner.
- Select the Troubleshoot box.
- Enable your essential permissions. These are needed for the app to run at its best. While you do not need your to enable the optional permissions, we recommend doing so in order to add your trusted contacts and have a better experience with video calls.
