Team Visibility Options
Table of Contents
Teams can be classified as Public or Hidden. This setting impacts what external users see in the mobile Directory.
Public Teams
Public teams are visible to all ExpertConnect users, including customers and other company's advisors, in the mobile Directory page. This means that anyone with the app can search for your company, find your public teams and create a ticket with the team.
Hidden Teams
Hidden teams are not visible to external users. Hidden teams are only visible to your dealership's advisors and any contacts that have been invited to create tickets with the team. Specific contacts, including customers or external advisors, can be invited to create tickets with a hidden team using the Invite to Team feature in the Manage page under Team Settings.
- People can also create tickets with a hidden team by knowing the VoiceHub number or EmailHub address and initiating a ticket from those sources. The team visibility is only specific to the ExpertConnect Directory.
- Any internal advisors for your dealership can find and create tickets with an internal team.
If all a dealership's teams are Hidden, the entire company will be hidden from the mobile Directory. External users will not be able to search and find the company. in ExpertConnect