Mobile App Permissions
Written by TJ Salyars
Updated at June 10th, 2026
Table of Contents
If you are experiencing issues with the ExpertConnect app (crashing, video not showing, no notifications) it is most likely due to not accepting the necessary app permissions (access to the camera, microphone, notifications, etc.).
The easiest way to resolve this issue is to delete the ExpertConnect app from your phone, power cycle your phone off and back on, and reinstall John Deere ExpertConnect from the app store. Once logged in again, you will be asked to enable any essential permissions that you have not already allowed.
How to update your mobile app permissions:
You will be prompted to select your mobile app permissions when you download the app. If you need to make any changes to your permissions, follow the steps below.
- Open your phone settings
- Click on Apps > ExpertConnect
- Update the following permissions: Photos, Speech Recognition, Microphone, Camera, Notifications
